Senior Relationship Manager Industrial at KCB Bank Kenya

Key Responsibilities

• Implement sector strategy in line with the overall Sector Strategy.
• Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
• Execute client deals in line with developed strategic client plans.
• Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
• Ensure strong cross- selling of existing and new products to existing and new clients.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank. 
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.

The Person

For the above position, the successful applicant should have the following: 

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• At least seven (7) years’ banking experience in the Financial/banking sector, five (5) of which should be in Relationship Management.
• Credit and Financial Analysis 
• Client Portfolio Management 
• Knowledge of Trade and Transaction Banking products 
• Digital Savvy and Computer literacy
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management, and communication skills
• Strong organizational skills 
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.