Senior Relationship Manager, Institutional Banking - 2 Posts at National Bank of Kenya

Job Reference No. NBK/CORP/05/2026

Position Scope:

Responsible for driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Institutional Banking Sector of Corporate Banking. This entails Managing a Portfolio of Customers and Partnering with the Corporate Banking Product House Units (Transactional Banking, Trade, Asset Finance and Insurance as applicable) to co-create business solutions-oriented value propositions.

Key Responsibilities:

• Deliver on Institutional Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
• Relationship Management of Institutional Banking Customers.
• Manage and maintain relationships with key/strategic Institutional Banking stakeholders.
• Customer Service Management: Enquiry/Complaint response and resolution within set standards
• Manage Portfolio at Risk (PAR) for Institutional Banking Segment Business within annual business target
• Maintain Turnaround time on Credit Applications for Institutional Banking Segment Business.
• Maintain Institutional Banking Segment Business Operational Costs within approved budget
• Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment
• Deputise the Sector Head, Institutional Banking and offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and
• Profitability within the Institutional Banking Sector of Corporate Banking.

Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Relevant certification in business development Finance or its equivalent is an added advantage.
• 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should be in Relationship Management Institutional banking within Corporate banking.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Customer & Client Focused Innovation – able to meet the demands of internal and external customers
• Meaningful Collaboration - Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Excellent stakeholder management skills
• Negotiation and Influencing skills