Senior Road Freight Specialist at DHL

Key Tasks

• Coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform
• Ensures that Saloodo! provides consistent customer experience to carrier & shippers – considering local requirements as needed
• Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business
• Monitor the day-to-day operations of the team to provide smooth logistics operations
• Supervise and resolve issues in delivery of activities to ensure smooth operational flow
• Ensure planning and management of human resources, materials and logistics infrastructure to deliver logistics services to our clients
• Support other team members by supervising operations and provide backup for absence/ peaks in operational activities
• Conduct regular reviews with Carriers on operational performance and delivery against the agreed performance objectives
• Analyse daily, weekly and monthly development of key KPIs
• Support business development/ account management on contractual/ commercial issues
• and customer/ Carrier renewal planning
• Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan
• Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality
• Detect issues, identify opportunities and implement practices focusing on delivering improvement and enhanced productivity
• Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! platform
• Collaborate with country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings
• Establish regular carrier meetings and ensures that these are conducted for all key carriers quality
• Oversee, develop and manage all road freight operations

Now, here’s what we need from you.

• Extensive knowledge in export & import Operations
• CCO certified user on CW1
• Admin user capability on SALOODO!
• Good administration skills
• Great command of Microsoft Office applications (especially Excel)
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a great telephone etiquette
• Be a team player
• Be able to work under pressure and be an achiever
• Must be self-motivated
• Must have good inter-personal skills
• Good negotiating skills and be able to influence customers & suppliers
• Ability to work unsupervised
• High level of attention to detail
• Achievement oriented

 Experience Level

• 3-4 years’ experience directly related to the duties and responsibilities specified.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary.