Senior Sales Executive at R4Kenya

Responsibilities:

• Deal with inbound sales queries via email and phone
• Set and enforce company standards for quality of service
• Identify prospects through cold calling, networking and customer referrals
• Analyse sales metrics to determine success of strategies
• Employ knowledge of products and services in providing appropriate response to client enquiries
• Assist with the resolution of customer issues or complaints
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests
• Provide cover for customer service agents

Qualifications

Key Requirements:

• 2 years’ experience in a retail sales role
• Experience selling outdoor furniture is ideal but not essential
• Exceptional Customer Service skills
• Exhibit a growth mindset
• Effective communication skills – written and verbal

Additional Information

Skills:

• Ability to clearly communicate technical information verbally and in written form, and present information in meetings and to groups.
• Must have good sales and negotiation skills.
• A positive, confident, and proactive attitude
• High level influencing and communication skills