CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.
Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20–30%.
Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.
Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.
Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.
Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.
Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.
Requirements
Academic Qualifications and Experience
Diploma or Bachelor’s degree in Tourism Management, Travel &Hospitality, Business Administration, or a related field.
Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems(Amadeus/Galileo/Sabre) is an added advantage.
5+ years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.
Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.
Practical experience working with global suppliers, DMCs, airlines, and hotel partners.
Proficiency in online booking tools and travel management systems.
Experience supervising or mentoring junior staff is an added advantage.
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