Latest Opportunities at CDL Human Resource

The Finance Manager – Accounts Receivable & Relationship Management oversees the company’s credit and collection functions, ensuring timely recovery of outstanding balances while maintaining strong client relationships. Success is demonstrated by achieving collection targets, improving cash flow, and minimizing credit risk. The role provides leadership to the accounts receivable team, coordinates cross-functionally with sales and operations, and ensures adherence to credit policies. It is critical to the company’s financial stability and sustainable growth.

Key Accountabilities

• Ensure timely collection of receivables and reduction of overdue balances across all client accounts.
• Review and approve credit limits, payment terms, and collection strategies in line with company policies.
• Oversee accurate preparation and submission of receivables, collection, and aging reports.
• Coordinate with Sales, Operations, and other departments to resolve client disputes efficiently.
• Maintain high-level client relationships and act as escalation point for complex collection issues.
• Drive continuous process improvements to optimize cash flow and reduce Days Sales Outstanding (DSO).
• Ensure compliance with accounting standards, internal controls, and regulatory requirements.
• Perform any other duties as assigned by senior management.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field; a Master’s degree is an added advantage.
• Minimum of 7–10 years’ experience in accounts receivable, credit control, or financial management, with at least 3 years in a managerial capacity.
• Strong knowledge of credit management, collections, financial reporting, and ERP/accounting systems.
• Proficiency in Microsoft Office Suite, particularly Excel and reporting tools.

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Key Accountabilities

• Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
• Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥98% accuracy in reservations.
• Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
• Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.
• Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
• Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
• Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision making.
• Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
• Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
• Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.
• Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate (<24 hours).

Requirements

Academic Qualifications and Experience

• Diploma or Bachelor’s degree in Tourism & Hospitality Management, Travel & Tourism, Business Administration, or a related field.
• Short courses or certifications in Tour Operations, Travel Consultancy, or GDS systems (Amadeus, Galileo,Sabre) are an advantage.
• 3.5 years of experience in tour operations, travel consultancy, or a customer service role within a travel agency, tour company, or hospitality setting.
• Exposure to group travel coordination, itinerary planning, or corporate travel is desirable.
• Familiarity with GDS platforms, online booking tools, or CRM systems is preferred.

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The Accounts Receivables role is responsible for managing client relationships while ensuring timely and accurate collection of outstanding balances in line with company credit policies. Success in this role is demonstrated through strong client engagement, minimal overdue receivables, and consistent improvement in cash flow. The role acts as a key link between clients, sales, and finance to resolve billing issues efficiently and maintain long-term partnerships. It supports the organization’s financial stability and growth by balancing customer satisfaction with effective credit control.

Key Accountabilities

• Provide excellent customer service and resolve customer issues.
• Manage and maintain assigned key client accounts to ensure timely collections and reduce overdue balances.
• Monitor accounts receivable aging and follow up on outstanding invoices to achieve agreed collection targets.
• Build and sustain strong client relationships through regular communication and prompt resolution of billing or payment issues.
• Enforce company credit policies, including credit limits and payment terms, to minimize credit risk.
• Prepare and share accurate receivables, collection, and aging reports with management on a regular basis.
• Coordinate with sales, operations, and finance teams to resolve disputes and ensure correct invoicing.
• Negotiate payment plans with clients where necessary and ensure adherence to agreed terms.
• Contribute to improved cash flow and reduced days sales outstanding (DSO) through proactive account management.
• Carries out any other duty as may be directed

Requirements

Academic Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• A minimum of 3–5 years’ experience in accounts receivable, credit control, relationship management, or a similar finance-related role.
• Strong working knowledge of credit management principles, collections processes, and financial reporting.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with accounting or ERP systems.

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Job Summary:

• Responsible for administrative operations, invoicing, and customer accounts, with strong system usage (SAP), while coordinating back-office teams and working closely with production and dispatch to ensure timely order release.

Key Duties:

• Administrative operations and documentation
• Invoicing and customer account management
• Managing and coordinating back-office/administrative teams
• Close coordination with production and dispatch teams to ensure timely order release

Qualifications

• Bachelor’s degree in business, Commerce, Supply Chain, or a related field.
• 5–8 years’ experience in sales operations or sales administration leadership
• Strong SAP / ERP experience and advanced Excel reporting capability.
• Strong coordination, analytical, and leadership skills.

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Key Accountabilities

• Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
• Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.
• Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20–30%.
• Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
• Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.
• Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
• Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.
• Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
• Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.
• Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.
• Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.

Requirements

Academic Qualifications and Experience

• Diploma or Bachelor’s degree in Tourism Management, Travel &Hospitality, Business Administration, or a related field.
• Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems(Amadeus/Galileo/Sabre) is an added advantage.
• 5+ years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.
• Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
• Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.
• Practical experience working with global suppliers, DMCs, airlines, and hotel partners.
• Proficiency in online booking tools and travel management systems.
• Experience supervising or mentoring junior staff is an added advantage.