Senior User Experience Researcher at Amitruck

About the Role

As a senior researcher at Amitruck, you will work with product managers, designers, and product analysts to uncover, articulate, and act on user needs. You will use your knowledge of the research process to help streamline our processes and workflows for user research, and improve our use of methods and overall approach to research. Every step along the way, you will make an impact in the logistics space across Africa.

Responsibilities:

• Guiding and running user research projects that help to define and re-shape our product strategy (e.g. user interviews, usability studies, surveys, expert reviews, contextual field studies)
• Creating artifacts that aim to communicate findings and translate them into actionable insights (e.g. user/customer personas and journeys, jobs to be done, stakeholder maps, service blueprints, etc.)
• Work together with product teams to support and fuel the product development process with generative and evaluative user research
• Coach and empower stakeholders in the user research process to improve methodology and execution in generative/qualitative user research
• Supporting the user research team in improving baseline research operations (processes and tools) that make qualitative user research scalable and accessible across teams.
• Design and facilitate interdisciplinary workshops that help teams understand research insights, identify opportunities, define and prioritize their product vision, ideate solutions, etc.

Qualifications:

• Strong product thinking and user-focused approach to the work
• 4+ years work experience in a qualitative user research role in a digital product context
• Strong knowledge of different qualitative user research methods (e.g. user interviews, usability studies, surveys, field studies)
• Experience in creating and applying reference artefacts that communicate user research insights (e.g. user/customer personas and journeys, jobs to be done, stakeholder maps, service blueprints, etc.)
• Experience with basic research operations, or setting up/improving processes to help other product teams do generative user research more effectively
• Strong collaborator, with experience in facilitating workshops with stakeholders including designers, researchers, product leads and engineers.
• Very strong communication and stakeholder management skills