Service Advisor (Construction Equipment) at Summit Recruitment and Search

Key Responsibilities

• Serve as the first point of contact for customer inquiries, accurately capturing service needs and creating detailed job cards.
• Coordinate service jobs by scheduling work, liaising with technicians, and ensuring timely completion of repairs.
• Provide customers with clear updates on diagnostics, repair progress, costs, and timelines.
• Ensure accurate job costing, including labor, parts, and external services, while maintaining proper documentation.
• Collaborate with the parts department to ensure availability of required components and minimize downtime.
• Verify completed work against job cards and uphold quality standards before vehicle or equipment handover.
• Handle customer feedback and complaints professionally, ensuring resolution and promoting service offerings to support business growth.

Key Qualifications

• A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field
• 3–5 years’ experience in a similar role within the automotive industry
• Experience with Hyundai equipment or similar brands.
• Strong technical understanding of heavy machinery
• Proficiency in workshop management systems and basic computer applications.
• A valid driving license and willingness to travel occasionally to regional branches.