Service Advisor at Corporate Staffing

Key Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products
• Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service
• To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop
• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles
• Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

Qualifications and Requirements

• Degree or Higher Diploma in Automotive Engineering.
• Minimum of 3 years’ experience in a similar role or as an Automotive Workshop technician.
• An outstanding attitude and passion for customer service.
• Passion for automotive products and technology.
• Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.
• Ability to work autonomously.
• An enthusiastic, dynamic and team orientated personality.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Ability to work under pressure.