Service Availability DevOps Engineer at Safaricom Kenya

Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

Job Responsibilities

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
• Developing and executing automation scripts and maintenance jobs.
• Onboarding DIT systems to the service monitoring tools (APMs).
• Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure.
• Performance of Applications error analysis and follow-up to ensure optimal customer experience.
• Deployment of planned & operational changes on systems in scope.
• Support all Digital squads to ensure new products are monitored.
• Support in Zero touch Operations initiatives.

Qualifications - External

• Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
• At least 2 years’ experience in a busy telco or IT setup.
• Domain knowledge in at least 3 of the following areas , Databases, Containerization, VAS, Integration, Virtualization, Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)
• Good understanding of the micro service architecture & appreciation of the traditional/classic SOA
• Technical Knowledge of working on Dev-Ops
• Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver
• Being able to implement strict change management policy
• Good understanding of back-end programming such us Python, Java, NodeJS or Javascript.
• Knowledge on front end programming will be an added advantage.
• Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.
• Be well versed with modern monitoring tools and systems with experience in APMs such as Dynatrace, AppDynamics, New Relic, Splunk etc.
• Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIs ,Service Level Objectives, Service Level Indicators & conforming to target monthly error budget