Service Provider/Nurse - 3 Posts at Marie Stopes

• Provision of quality client care

Activities include:

• To provide comprehensive client counselling on reproductive health, contraceptive options and other services
• To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Centre Manager if the client complaint continues or is of a serious magnitude
• To maintain the highest possible standard of client care by providing quality care to all clients
• To implement a smooth, efficient client flow to minimise client waiting times
• To monitor and evaluate client care continuously and recommend improvements as necessary
• To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health Budgetary control, maintain record keeping, reporting and performance management

Activities include:

• To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised
• To ensure accurate client records are maintained in EHR
• To ensure all client information is kept confidential at all times and stored appropriately
• To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements
• To assist in the collection of client feedback data
• Technical and clinical service provision

Activities include:

• To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
• All methods of short and long-term contraceptive methods, including injections, implants and IUDs
• Removal of implants and IUDs where required
• Assistance with tubal ligation and vasectomy procedures
• Cervical screening, STI screening and treatment and VCT
• To conduct weekly checking of essential equipment, promptly inform the Centre Manager of their current status, and following up repairs or maintenance as required
• To carry out all nursing procedures (as laid down in the procedure manual)
• To maintain high standards of cleanliness and infection control measures
• To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols
• To order medical supplies and consumables in good time to avoid shortage
• To ensure proper storage of medical supplies
• To support clients through the provision of vocal local techniques during procedures
• To attend clinical training and supervision as required
• To promote and ensure proper use of the Electronic Health Records (EHR)
• To support new team members in their induction & orientation and assist with training as required
• Participate in promotional and marketing activities

Activities include:

• To fully participate in planned demand generation activities including educational and awarenessraising events with clients, community members and other stakeholders
• To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services

Qualifications:

• Diploma in Nursing from a recognised medical training college
• Bachelor’s in Nursing will be an added advantage
• Registered by the Nursing Council of Kenya
• Minimum 2 years post training working experience

Skills:

• High regard for confidentiality
• Excellent communicator – both written and spoken
• Commitment to excellent client care and the delivery of client-focused services
• High level of attention to detail
• Knowledge of professional nursing theory and practice to give and evaluate patient care
• Knowledge of organizational policies, regulations and procedures to administer patient care
• Knowledge of medical equipment and instruments to administer patient care
• Skills in preparing and maintaining records, writing reports and responding to both oral and written enquiries
• Skill in establishing and maintaining effective working relationships with patients, medical and clinic staff and the public
• The ability to react calmly and effectively in emergency situations
• The ability to interpret, adapt and apply guidelines and procedures
• Excellent computer skills
• High level of professionalism and management of clients
• Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
• Ability to remain calm under pressure
• Ability to work flexibly to meet service needs

Behaviours and Values:

• Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.

Work as One MSI

• You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximize our ability to influence others.
• You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.
• You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.

Show courage, authenticity and integrity

• You hold yourself accountable for the decisions you make and the behavior you demonstrate.
• You are courageous in challenging others and taking appropriate managed risks.

Develop and grow

• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
• You manage your career development including keeping your knowledge and skills up to date.

Deliver excellence, always

• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.
• You build and maintain effective long-term working relationships with all stakeholders and are a true MSI ambassador.

Leadership

• You inspire individuals and teams, through situational leadership, providing clear direction.
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
• You articulate a vision of the future which inspires and excites others.