Service Technician - CTS 1 1 at Atlas Copco

Job Description/Mission

• Carry out Service interventions/ Diagnosis as allocation by back office
• Determine running condition of the existing and new feet and come up with parts and service leads
• Drive parts & service growth by encouraging and guiding customers to consume existing stock and by promoting service culture.
• Drive sustainability and optimization by regular installation of smart link and optimizer try and buy.
• Establish and maintain continuous communication with customers in service contract with proactive regular visit plans that will increase compressor availability and customer satisfaction.
• Advise customers on element overhaul/element replacement by regularly carrying out SPM measurements and notifying customers in advance for budgeting.
• Carry out Technical and warranty support assigned by the back office.
• Collect competitor machines information to aid in development of competitor machines installed base.
• Regularly provide market and competition intelligence back to Nairobi office.
• Weekly reports of activities carried out and plan for the upcoming week.
• Any other duties as may be assigned by your manager