Project Manager, Enterprise Resource Planning (ERP) Implementation at Shining Hope For Communities

Main Duties and Responsibilities

• Manage resources assigned to ERP Project including budget, internal and external resources.
• Ensure project is delivered within the agreed scope, timeline, and budget.  Any changes must be subjected to review and documented agreement by SHOFCO and the external ERP implementer.
• Identify and anticipate project and business risk, establish and manage risk mitigation plan and escalate where appropriate
• Collaborate daily with the ERP implementer, including employees, subcontractors, and third-party vendors; drive active participation.
• Work directly with business process owners, establish strong working relationships and ensure satisfaction through the process to post go-live.
• Analyze and guide customer business needs, align with business solutions and best practices.
• Manage/lead engagements, workshops and/or training sessions
• Establish, track, manage, and report on project status, issues, budget and forecast to internal and external stakeholders on a monthly basis.
• Ensure that the ERP team resolve issues and build internal / external relationships to help move the project forward.
• Apply best practices in project management including documentations.
• Provide consistent and periodic status update to the line manager
• Establish an ERP Project Steering Committee and keep them updated on the project status and facilitate periodic committee meetings.
• Serve as the internal central point of communication for ERP Project status, timelines, budget and risks;
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding the ERP Project activities, as required.
• Lead cross-functional teams focusing an enterprise level solutions;
• Ensure ERP system and relevant application are operating at its highest process efficiency.
• Develop and deploy methodologies for User Acceptance Testing (UAT) of Functional Design Documents (FDD).
• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting ERP infrastructure
• Ensure all ERP implementation and post implementation trouble tickets are managed in accordance with internal performance objectives, organizational policies and SLA’s.
• Negotiate with vendors, outsourcers, and contractors to secure ERP infrastructure products and services.
• Monitor project activities and progresses of vendor to ensure compliance with the contract.
• Other duties assigned from time to time.

Qualifications and Experience:

• Bachelor’s Degree in Project Management, Management Information System, Computer Science or related field;
• Strong background in IT and utility industry-specific work, preferably at least 5 years of experience.
• Strong project management experience and/ or PMP certifications is preferred
• Understanding of business process and re-engineering process
• In-depth knowledge of ERP Software in the areas of customer service, finance, supply chain, grants management, CRM & other project functionalities.
• Knowledge of Dynamics 365 preferred
• Demonstrated track record of successful Project Management on ERP Projects.
• Experience driving enterprise-wide collaboration initiatives