Shop Manager at MNC Consulting Group Limited

Key Responsibilities:

Store Management:

• Oversee the daily operations of the store, ensuring efficiency and effectiveness in all processes.
• Develop and implement strategies tdrive sales, increase profitability, and improve customer experience.
• Ensure the store meets all regulatory and compliance requirements.

Staff Supervision:

• Recruit, train, and supervise store staff, ensuring high levels of performance and motivation.
• Conduct regular performance evaluations, provide feedback, and implement staff development plans.
• Manage staff schedules, ensuring adequate coverage during all business hours.

Customer Service:

• Maintain high standards of customer service, addressing customer inquiries and resolving any issues promptly.
• Monitor customer feedback and implement improvements tenhance customer satisfaction.

Inventory Management:

• Oversee inventory levels, ensuring products are well-stocked and properly displayed.
• Coordinate with suppliers for timely restocking and negotiate favorable terms.
• Conduct regular inventory audits tminimize shrinkage and loss.

Financial Management:

• Prepare and manage the store's budget, monitor financial performance, and report on key metrics.
• Implement cost-saving measures without compromising quality or customer experience.
• Ensure accurate cash handling, bank deposits, and reconciliation.

Marketing and Sales:

• Collaborate with the marketing team tdevelop and execute in-store promotions and campaigns.
• Analyze sales data tidentify trends and adjust strategies accordingly.
• Foster relationships with key customers and local businesses tdrive foot traffic.

Health and Safety:

• Ensure the store complies with all health and safety regulations.
• Conduct regular safety inspections and implement corrective actions as needed.

Qualifications:

• Bachelor’s degree in Business Management, Retail Management, or a related field.
• Proven experience in a managerial role within a retail environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability tmultitask and prioritize in a fast-paced environment.
• Proficient in using retail management software and Microsoft Office Suite.