Shop Sales Attendant at Morsan HR Consulting

Key Responsibilities:

• Warmly welcome and attend to walk-in customers, ensuring a positive first impression
• Engage customers to understand their needs and recommend the most suitable phones or accessories
• Provide clear, accurate information on product features, differences between models, and pricing
• Complete transactions quickly and accurately using various payment methods
• Promote add-on items such as chargers, protective cases, or headphones to boost sales value
• Handle customer complaints or queries professionally, aiming to resolve them on the spot where possible
• Ensure shelves are well-stocked, product displays are neat, and merchandise is attractively arranged
• Participate in stock-taking activities, report slow-moving items, and alert the manager on low stock levels
• Maintain a clean and organized sales area, including counters, demo units, and display stands
• Keep up-to-date with new product releases, software updates, and current market trends to advise customers effectively
• Build relationships with regular customers and encourage repeat business through excellent service and product knowledge
• Actively track and work toward personal and team sales targets, suggesting strategies to improve shop performance
• Remain alert to suspicious behavior and discreetly notify the manager of any potential theft or security concerns
• Assist in promotional setups, product launches, and managing peak traffic during weekends or campaigns

Qualifications:

• Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, or a related field
• 2–3 years of proven experience in retail sales, preferably in mobile phone or electronics retail
• Excellent verbal communication and persuasive selling skills
• Confident, approachable, and professional in appearance and behavior
• Good knowledge of mobile phones, accessories, and general tech trends
• Ability to handle multiple tasks efficiently and stay composed in busy retail settings
• Trustworthy, self-driven, and passionate about delivering excellent service
• Must be flexible to work on weekends, holidays, or extended hours when needed