Site Administrator at HF Group

Overall Job Purpose

The Site Administrator will assist the Project Development Manager in running of the site and premises as well as providing onsite assistance to customers.

Principle Accountabilities

• Documentation of the customer fulfilment journey
• Monitor delivery dates and times with other departments to make sure that the consumer interaction is of the utmost of professionalism.
• Management of internal and external property sales agents.
• Through the Property Development Manager, have engagement with the branch network to ensure that sales activities do not lose momentum.
• Liaise with Property sales Manager, sales coordinators and direct sales representatives and ensure they receive relevant copies of letters, price lists, memo’s, reports and standard forms regularly.
• Liaise daily with legal department regarding completion of the sales processes and documentation
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Submit and reconcile expense reports
• Provide general s upport to visitors/ customers when needed

Minimum Qualifications, Knowledge and Experience

• A Business-related degree from a reputable university
• At least a year minimum working experience in a similar role (Banking experience is preferable)
• Proven work experience as a site coordinator or Sales support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics

Key Competencies and Skills

• Team Work and Interpersonal skills,
• Problem solver
• Excellent PowerPoint and Excel skills – should be able to do presentations and analysis on Excel
• Analytical skills
• Excellent communication skills
• Organized
• Demonstrate Integrity and Professionalism,
• Good communication Skills both written and Verbal
• Selling skills
• Analytical skills
• Negotiation skills
• Presentation skills with outstanding reporting skills
• Bank product knowledge