Site Reliability Engineering at GOODINFO

ROLE SUMMARY

• Our client is a tech-focused organization dedicated to harnessing technological innovations to empower citizens throughout Africa. This mission is achieved by freeing data trapped within government and corporate systems, embedding technologists into civic societies, and crafting civic engagement applications. Their goal is to amplify the voices of citizens and foster a digital democracy.
• In this position, you will ensure the reliability, availability, and performance of infrastructure and applications, while championing open-source software and open-data principles. You will actively collaborate with teams and contribute to backend development efforts, with a strong emphasis on knowledge-sharing automation, and site reliability engineering.

KEY RESPONSIBILITIES

Site Reliability Engineering:

• Follow established processes and runbooks and contribute to their continuous improvement.
• Set up and maintain monitoring tools to proactively identify and respond to infrastructure issues.
• Identify automation opportunities to reduce manual workload and enhance operational efficiency.
• Plan and execute configuration change operations at both application and infrastructure levels.
• Craft and manage automation scripts following infrastructure as code (IAC) principles.

Cloud-Based System Maintenance:

• Maintain and troubleshoot our cloud-based systems across AWS, GCP, and Azure.
• Resolve infrastructure incidents promptly and document root causes and resolutions.
• Configure alerts for critical systems and services to minimize downtime and ensure cost-effectiveness.

Cross-Functional Collaboration:

• Collaborate with fellow technologists to design, develop, and maintain high-quality backend services and APIs.
• Participate in code reviews, pinpoint performance bottlenecks, and optimize backend systems.
• Actively engage with the wider civic tech community.

Open Source and Documentation:

• Champion open-source software and open data principles.
• Document all our technologies to facilitate free reuse by others.
• Contribute to knowledge sharing by documenting best practices, runbooks, and standard operating procedures.

QUALIFICATIONS

• Cloud Platforms: Minimum of 3 years of hands-on experience with major cloud providers such as AWS, GCP, and Azure. Certifications from these providers are a plus.
• Proficiency in Site Reliability Engineering (SRE): Understanding of SRE principles and practices.
• Automation & Scripting: Knowledge of scripting languages like Python, Bash, or Go. Familiarity with tools like Ansible, Terraform, or Chef.
• Source Control: Proficiency with Git and platforms like GitHub, GitLab, or Bitbucket.