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  • Posted: Sep 28, 2020
    Deadline: Not specified
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    Pezesha, has created a holistic financial marketplace for MSMEs. By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs. Lower Risks bring commercial banks and capital providers onto Pezesha platform. As a collaborative structure, Pezesha is helping to tackle the $19 Billion financing gap for SMEs. Pezesha is led by a highly experienced and passionate local team with more than 10 years local and international experience in fin-tech, management of growth and technology companies, and unparalleled local market knowledge and reach.
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    SME Operations & Credit Officer

    Primary job description

    • Onboarding, Vetting and evaluation of potential SMEs/Merchants to be funded by Pezesha on a regular basis using our internal processes and standards
    • Marketing & Financial education in relation to SMEs needs and support 
    • Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha
    • Monitor and update loan accounts and information on the dashboard
    • Providing feedback and responding to customer issues on social media platforms and any other channel. 
    • Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams
    • Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others
    • Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs
    • Assist with impact measurement i.e. case studies, testimonials and analysis needed
    • Drive strategic sales, scale and productivity to ensure the overall success of the products and services provided by the company in Ghana market

    Qualifications/Skills

    • At least a graduate of Commerce, Administration, Accounting, Finance or Marketing or a related field
    • Solid understanding of direct/indirect lending products and practices
    • Basic computer skills and a quick learner
    • At least 2 years of professional work experience in sales or marketing or handling customer support or as a loan officer
    • ADDED ADVANTAGE: Credit Operations & SME evaluations experiences from a bank or Fintech environment
    • Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.
    • Excellent verbal and written communication and interpersonal skills
    • High level of interpersonal maturity, hardworking, and professionalism
    • Unwavering commitment to service and customer orientation
    • Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity
    • In-depth knowledge of the Financial industry and its current events in Ghana
    • Attention to detail
    • Excellent time management and organisation

    Method of Application

    Please send your CVs and cover letter to jobs@pezesha.com. Kindly indicate the title of the job on the subject header of the email (REF 42/SME OPERATIONS & CREDIT OFFICER). The applicants who do not indicate THE REF NO and job title and where they are currently based in the email body will be automatically disqualified.

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