Social Media Intern at Watu Credit Limited

Job Purpose

Contribute to enhanced stakeholder engagements and experiences through management of social platforms in line with company guidelines and best practices.

Key Responsibilities

• Understand and leverage on the overall concept of the company, including the brand, customer, product goals, and all other aspects of service to execute role.
• Supports the company’s social media accounts and posts management.
• Brainstorms campaign ideas with the team.
• Monitor various social media platforms such as Facebook, Instagram, and Twitter.
• Engage with clients and provides sales support.
• Provide suggestions to management for improving customer experience on social platforms and internal processes.
• Learn and becomes proficient on internal software systems.
• Assists in compiling weekly social media engagement performance reports.

Knowledge, Skills, and Experience required:

• Minimum six (6) months experience in social media management
• Solid understanding of the social media platforms and how to effectively use them.
• Able to maintain consistency and continuation of thematic content responses.
• Has a solid sense of timing and controls the flow of outbound responses