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  • Posted: Feb 20, 2026
    Deadline: Not specified
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    We provide power — to move, to live, and to hustle.
    Read more about this company

     

    Software Triage Engineer

    Key Responsibilities

    Technical Triage & Investigation

    • Issue Identification: Monitor real-time logs and alerts from swap stations and fast chargers to identify emerging software failures.
    • Root Cause Analysis: Use Python and SQL to query databases and parse logs to determine if an issue is hardware-based, software-based, or network-related.
    • Asyncio Debugging: Analyze and debug asynchronous Python code used in our high-concurrency charging and swapping services.
    • System Health: Proactively monitor cloud-to-device connectivity and API health.

    Liaison & Communication (SPOC)

    • Field Support: Act as the primary technical interface for local field technicians, providing remote guidance for software resets, configuration changes, and on-site troubleshooting.
    • Dev Team Liaison: Document complex bugs with reproducible steps, logs, and technical context to hand over to the core development team for permanent fixes.
    • Status Reporting: Provide daily summaries of open incidents, resolution times, and recurring patterns to stakeholders.

     Immediate Resolution & Maintenance

    • Scripting: Develop and maintain internal Python scripts to automate common triage tasks or data extraction.
    • Patching: Deploy hotfixes or configuration updates to field devices under the guidance of the development team.
    • Database Management: Run complex SQL queries to correct data inconsistencies caused by intermittent connectivity or edge-case software bugs.

    Required Skills & Qualifications

    Technical Requirements

    • Python Proficiency: Strong experience with Python 3, with a deep understanding of Asyncio and concurrent programming.
    • Database Skills: Advanced SQL skills for data analysis, complex querying, and troubleshooting.
    • Linux/IoT Knowledge: Comfort working in a Linux environment and interacting with IoT devices via SSH or remote management tools.
    • API Knowledge: Understanding of RESTful APIs and WebSocket communication.

    Professional Experience

    • 2+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or a high-level Technical Support role.
    • Prior experience in the EV industry, IoT, or telecommunications is a significant plus.
    • Proven track record of managing "live" production incidents in a high-pressure environment.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Zeno on www.linkedin.com to apply

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