Regional Operations & Risk Coordinator at Solidaridad Eastern & Central Africa Expertise Centre (SECAEC)

Roles and Responsibilities

• Provide strategic guidance and support to various departments to achieve high performance.
• Designing and maintaining clear operational guides to ensure consistency of international operations standards.
• Identifying, reviewing and resolving any problems in the organisation processes and systems.
• Working with unit leads, to learn departmental needs and goals. Delivering reports to unit leads and management teams to provide insight into the overall operational efficiency of the organization.
• Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements
• Establishing the level of risk the company are willing to take
• Preparing risk management and insurance budgets
• Risk reporting tailored to the relevant audience. (Educating the board of directors about the most significant risks to the business; ensuring business heads understand the risks that might affect their departments; ensuring individuals understand their own accountability for individual risks)
• Ensuring that all operational and compliance policies and procedures conform to local country regulations and organisational policies and standards.
• Facilitates communication and flow of information between and among countries with leadership, and other business units of the organisation.
• Supporting with contracting and client relationship management activities, where applicable.
• Support the Managing Director to oversee strategic business planning and initiatives from development through successful execution in collaboration with regional and country level teams ensuring a connected rhythm of strategy, planning, and review processes followed by all business units and countries.

Key Qualifications

• Bachelor’s Degree in Finance, Administration, Project and Programme Management, Operations or Social Sciences.
• At least 7 - 10 years’ experience in administration and/operational management, logistics, administration, management of operational systems, and project management.
• Understanding and experience of a regional office administration systems and processes.
• Manage multiple projects simultaneously while meeting deadlines.
• Strong organisational and ICT skills and attention to detail.
• Strong (written and oral) communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Intercultural sensitivity, excellent communication skills, and the ability to work with a wide range of stakeholders.
• Excellent analytical and problem-solving skills.
• Very good networking and representation skills, proactive and entrepreneurial attitude
• Willingness to travel within Africa and internationally (on occasion).
• Certification in Lean, Six Sigma, or other process improvement methodology (an advantage)
• Excellent command of English. Knowledge of a second language (e.g. French) would be an advantage.