Solution Consulting & Implementation Manager at Roche Kenya

Key Challenges

Solution Consulting

• Provide technical consulting to clinical laboratories regarding diagnostic systems and Process consulting workflow optimization.
• Assess laboratory processes and identify opportunities for improved efficiency, automation, and performance.
• Develop tailored diagnostic solution proposals integrating instruments, software, and laboratory workflow improvements.
• Serve as a subject matter expert for diagnostic technologies and laboratory operations.
• Support commercial teams during solution design and technical discussions with customers.

Solution Implementation

• Lead the implementation and deployment of diagnostic solutions in laboratory environments.
• Coordinate installation, configuration, and validation of systems in collaboration with field service engineers, application specialists, and IT teams.
• Ensure that implemented solutions meet customer requirements and operational expectations.
• Support laboratories during system go-live and early operational phases.

Project Coordination

• Plan and coordinate implementation activities across multiple stakeholders.
• Define timelines, deliverables, and implementation milestones.
• Monitor project progress and ensure timely completion of implementation activities.
• Manage potential issues or risks during solution deployment.

​​​​​​​Key Stakeholders

• Clinical laboratory managers and hospital stakeholders
• Sales and commercial teams
• Field service engineers
• Application specialists
• IT and middleware integration teams
• Regional or global support teams

​​​​​​​Who You Are as an Ideal Candidate

Required Qualifications

• Bachelor’s or Master’s degree in Biomedical Engineering, Medical Technology, Life Sciences, or related field.
• Experience in the IVD, medical diagnostics, or clinical laboratory environment.
• Strong knowledge of laboratory workflows and diagnostic systems.
• Experience with solution implementation or technical consulting in healthcare environments.
• Excellent communication and stakeholder management skills.
• Certified process consulting