Solution Deployment Manager-Single Data Entry(SDE) Program at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

Deployment Strategy & Planning

• Develop and manage the SDE deployment roadmap in collaboration with the SDE core team , OCs, ESCs, and field stakeholders.
• Design and continuously improve the deployment methodology, tools, and frameworks (based on Agile principles and field adaptability).
• Lead risk analysis and mitigation strategies related to deployment (logistics, change management, training, technical readiness).
• Ensure deployment strategies and tools are adapted to local mission contexts,infrastructure, and user profiles (e.g. connectivity, literacy, language).

Deployment Execution

• Coordinate deployment operations, including scheduling, resource mobilization, and travel of deployment officers.
• Ensure proper pre-deployment assessment, configuration, data migration, and local tool integration (middleware readiness, scanning devices).
• Supervise and support on-site deployment activities, including user onboarding, Go Live support, and immediate troubleshooting.
• Support or coordinate User Acceptance Testing (UAT) activities in collaboration with mission teams and technical leads. Ensure proper test planning, user selection, data preparation, and collection of structured feedback.

Team Leadership & Support

• Directly manage the Deployment Officers and ensure technical and methodological alignmepoint
• Ensure coaching, training, and skills development of the deployment team and field focal points.
• Act as the first-line escalation point for field deployment issues and support needs.

Field Readiness & Stakeholder Engagement

• Ensure missions are deployment-ready by coordinating with field leadership, IT, and supply teams.
• Facilitate local change management and engage stakeholders to ensure user buy-in.
• Monitor user adoption and address resistance or blockers.
• Support capacity transfer to field teams to enable autonomous post-deployment use and troubleshooting; progressively reduce dependency on central support.

Monitoring, Evaluation & Continuous Improvement

• Track deployment KPIs (time-to-deploy, adoption rate, error reduction, user satisfaction).
• Capture lessons learned from UATs and field pilots to inform tool refinement, user guidance, and deployment methodology updates.
• Collect lessons learned and contribute to continuous improvement of tools, processes,and user guidance.
• Produce regular reports for the governance platforms and contribute to the global M&E framework. 

Qualifications

Education

• Advanced degree in Supply Chain, Project Management, IT Systems or related field.
• Relevant certifications (Agile/SCRUM, PMP/Prince2, Change Management) ara assets.

Experience

• At least 5–7 years of experience in project deployment, ideally within ERP or digital systems in complex field environments.
• Strong MSF field and HQ experience in supply chain or logistics (minimum 2 year is highly preferred).
• Proven experience in managing multi-site roll-outs and change management in humanitarian settings.