Solutions Manager, Emergency Cash at GiveDirectly

What you’ll do:

Solution Design & Delivery (~70%)

• Lead structured discovery to identify operational bottlenecks and drive design of fit-for-purpose products or processes.
• Coordinate with the Technical Program Managers,EC to translate high-level needs into detailed product requirements, workflows, and technical specifications.
• Manage pilots: coordinate stakeholders, track timelines, and capture insights for iteration.
• Partner with Tech, Delivery, and Operations to ensure proposed solutions are feasible, scalable, and sustainable.
• Build vendor relationships and conduct build-vs-buy analyses as needed.

Response Surge Support (~20%)

• Deploy during active response periods to support Technical Program Managers, EC adapt or configure existing tools to new contexts.
  Gather feedback from live operations and integrate learnings into the long-term solutions roadmap.

Learning & Collaboration (~10%)

• Ensure clear documentation of options, trade-offs, and solutioning outputs and learnings
• Contribute to team planning, to product prioritization discussions and cross-team knowledge sharing.
• Partner with product, technology, operations, and research leads to translate business needs into technical or policy solutions
• Provide engineers with clear requirements and regular feedback to ensure effective collaboration for build solutions 

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English
• Language Preferences: NA
• 5+ years of experience in product management, service design, or humanitarian technology, with a track record of turning operational needs into solutions, products or workflows.
• Experience defining and documenting solutions requirements and partnering with engineers, technical and operations teams to refine scope.
• Experience managing end-to-end solution cycles - managing iterative product cycles — scoping MVPs, leading pilots, gathering feedback, and driving adoption at scale.
• Strong analytical, problem–solving and systems-thinking skills, with the ability to evaluate trade-offs, propose pragmatic solutions, and make data-informed decisions.
• Technical fluency and comfort working across technical and non-technical teams, translating between the two.
• A bias for action and comfort in fast-moving, ambiguous environments - especially where constraints require creative and rapid experimentation
• Preference: experience designing solutions for complex and challenging operating environments.
• Bonus: familiarity with cash programming, humanitarian operations, or user research in low-connectivity environments.