Spare Parts Specialist at BHS Corrugated Kenya Ltd.

MISSIONS

• Coordinate with customers regarding requirements, collaborate with internal teams at BHS SG as well as BHS SH and WHR, provide quotes to customers, follow up on purchase orders (PO), manage shipping logistics, and track payment status.
• Provide administrative support, including coordinating customer visits to the factory, handling travel arrangements, and assisting with the dispatch of accounting documents etc.

DUTIES AND RESPONISBILITIES

Spare Parts 

• Generate quotation, process sales order for customer
• Ensure timely delivery of goods to customer from warehouse
• Handling of logistics issues, import / export
• Maintain good customer relationship
• Sales report and forecast from customers in assigned territory
• Ensure high utilization rate for customers in online shop platform
• Follow-up and report on the status of work orders to customer
• To be actively involved in LC business regards to Spare Parts contract, customer warehouse at the same time providing feedback from customers to AP management team.
• Willing to undertake other duties and responsibilities that maybe assigned by the company from time to time
• Any other tasks instructed by the supervisors.

Administration 

• Coordinating internal as well as external visitor’s itinerary
• Manage day-to-day administrative tasks  to ensure smooth office operation of BHS Kenya
• Event coordination to assist in organizing company events and functions. 
• Any other tasks instructed by the Head of BHS Kenya 

REQUIREMENTS

• 1-2 years above sales support role for heavy duty machines in multi-national company
• Knowledgeable and experience in customer service
• Adequate knowledge of SAP
• Be able to work under pressure, committed, dedicated and conscientious
• Dynamic, proactive, and Customer oriented.
• Ability to effectively communicate with all levels of the organization
• Ability to multitask and prioritize tasks effectively
• Excellent time management and organizational skills
• Good English spoken and written in order to handle customers in Africa continent 
• Any third language will be considered advantageous.
• Ability to work independently.
• Open-mind and team work