Specialist – Internal Communication- Fixed Team Contract at Safaricom Kenya

Key Responsibilities: 

• Develop and distribute internal communications materials such as newsletters, intranet content, announcements, and emails.
• Ensure that internal content is aligned with the organization’s tone, values, and objectives.
• Collaborate with the Internal Communications Lead to craft key messages that inform and inspire employees.
• Assist in creating campaigns and initiatives that enhance employee engagement and foster a positive organizational culture.
• Support the planning and execution of internal events, town halls and leadership messages.
• Gather feedback from employees on communications effectiveness and suggest improvements.
• Help maintain and update the intranet, ensuring that content is relevant, accurate, and accessible to all employees.
• Support the implementation and use of digital platforms to enhance internal communications.
• Assist in the development and rollout of internal campaigns, such as corporate social responsibility initiatives, health and wellness programs, or business transformation communications etc.
• Track campaign performance, gather employee feedback, and provide insights to improve future initiatives.
• Work with various departments (HR, IT, Marketing, etc.) to ensure key messages are communicated effectively to employees.
• Assist the Internal Communications Lead in ensuring messages are adapted appropriately for different audiences, such as remote workers, field staff, and office employees.
• Help ensure consistent communication that reflects company priorities and keeps all teams aligned.
• Support the development and dissemination of internal crisis communications in times of change. Ensuring that messaging is clear, concise, and promptly delivered to all affected employees.
• Monitor employee engagement levels with internal communications, gathering insights through surveys, feedback forms, or informal check-ins.
• Provide the Internal Communications Lead with data on the effectiveness of communication strategies and suggest areas for improvement.
• Assist in preparing reports and presentations for senior management on the effectiveness of internal communication efforts.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

• Bachelor’s degree in public relations, Journalism, Marketing, Digital Communication or related field, 
• 1+ years of experience in corporate communications, internal communications, or related roles.
• Strong writing, editing, and proofreading skills.
• Experience with internal communications.