Specialist, IT Platform Support Operations at NCBA Group

Job Purpose Statement

The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures. The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.

Ideal Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage
• Minimum 4 years’ experience with at least 3 years in an Application/Systems Support role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g. COBIT, ITIL (preferred)
• Project Management Certification: PMP or PRINCE2 (preferred)
• One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
• Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
• Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL
• Working experience with a Core Banking systems such as T24, Flexcube, Finacle etc. is desirable.
• Experience in Management of External Partners and Third party support providers.

Closing on: Feb 4, 2023