Stock Controller at M-KOPA Solar

JOB PURPOSE

The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.

You will report to the Retail Team Leader.

Key Job Functions

• Inventory management: Receiving & issuing of stock, and stock take
• Reverse logistics: Complete phone swap, phone returns
• Sales support: Acquisition and upgrade sales
• Customer service: Log, troubleshoot, follow up and resolve customer issues and general inquiries
• After-sales service: Proactive follow-up on phone servicing, contacting customers, and ensuring the customer picks up the phone
• Branding: Ensure that all posters and marketing materials at the depot are in good condition and visible
• Any other tasks assigned

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• At least 1 year's experience in customer care or inventory management, preferably in a phone-selling company
• Tech-savvy with a smartphone bias
• Front office management is an added advantage
• Computer literate
• A diploma in business or a related field, a degree in any field is an added advantage