Supermarket Administrator at Ital Global

Objective:

• As Supermarket Administrator, you will manage and coordinate the daily operations of the Kitchen, Store, Bakery, Invoicing, and Banking departments. Your role will involve providing strategic leadership, optimizing operational processes, ensuring compliance with company policies, and fostering collaboration across departments to meet organizational objectives. You will also serve as the primary link between departmental teams and the Director.

Qualifications and Requirements

• Be a holder of a Degree/diploma, preferably in business administration, management, retail management, or a related field.
• 1-2 years’ experience in a supermarket or retail environment, with a focus on administration, management, or operations.
• Experience in supervising staff, managing inventory, and overseeing daily operations of a supermarket or retail store.
• Some knowledge of handling budgets, pricing, or profit margins may be important.
• Proficient with Microsoft Office.

Competencies and Skills

• Good work ethic.
• Leadership skills.
• Strong Communication and Interpersonal Skills.
• Sound and strong decision making skills.
• Excellent Conflict Management and problem solving skills.
• Ability to solve tough problems.
• The ability to handle pressure and meet deadlines.
• Skill in prioritizing, planning and superb organizational skills.
• Excellent time management skills.
• Attention to Detail.

Key Responsibilities and Duties

• Coordinate daily administrative activities to ensure that all departments operate seamlessly. Assist with the scheduling of meetings, store activities, and cross-department collaborations to optimize efficiency.
• Serve as the primary communication point for internal and external correspondence. Relay important information to relevant departments and respond promptly to inquiries from staff, customers, and suppliers.
• Maintain and update store records, including inventory logs, supplier details, staff attendance, and other key documentation. Ensure that records are accurate, well-organized, and accessible for reporting and compliance purposes.
• Monitor store supplies and stationery to ensure sufficient stock levels are maintained. Coordinate procurement activities and liaise with suppliers to ensure timely deliveries and adherence to purchase agreements.
• Ensure the store\'s administrative processes comply with internal policies and external regulations. Maintain organized and complete documentation for audits and inspections.
• Manage staff rosters in collaboration with department heads to ensure adequate coverage during peak and off-peak periods. Monitor staff attendance and address scheduling conflicts promptly.
• Assist store staff by addressing administrative needs, resolving queries, and providing the necessary tools and resources for their roles. Support on-boarding processes for new employees by ensuring proper documentation and orientation coordination.
• Generate daily, weekly, and monthly reports on store operations, sales, and inventory.
• Address and resolve administrative challenges, supplier issues, and staff concerns efficiently to maintain smooth store operations. Collaborate with the Store supervisor to escalate and resolve complex issues.
• Ensure the cleanliness, safety, and organization of office spaces and store facilities. Coordinate maintenance activities and report any repairs needed to the appropriate service providers.
• Handle escalated customer complaints related to administrative or operational matters. Work to resolve issues efficiently while maintaining a professional and customer-focused approach.
• Maintain an efficient and organized filing system, both physical and digital, for store-related documents. Ensure documents are up to date and easily retrievable when needed.