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  • Posted: Dec 3, 2022
    Deadline: Dec 15, 2022
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    The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Supervisor – DTD Business Application Support

    Job Summary

    The job holder is responsible for;

    • Carrying out analysis, categorization and escalation of issues reported.
    • Preparing data correction scripts and attending Quality Assurance tests.
    • Escalating enhancements and defects to developers and issues requiring clarification to business transformation offices
    • Supporting iTax, DTD systems and integrations.
    • Preparing and implementing user training/knowledge transfer programmes
    • Providing general support to respective DTD business systems users by fulfilling general Level 2 user requests

    Key Responsibilities

    • Provides support to business lines by analysing escalated system issues and designing cost effective solutions that meet business requirements
    • Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
    • Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
    • Analyzes trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
    • Identifies and proactively fixes system issues through monitoring and early detection of potential issues
    • Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and communicates identified recommendations for incorporation
    • Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
    • Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
    • Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
    • Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
    • Ensures that tasks assigned are resolved within internal standards
    • Coordinates user demos for automated processes and change requests
    • Reviews training /knowledge transfer programmes and seeks approvals for implementation
    • Coordinates user training and user support programmes
    • Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
    • Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

    Academic Qualifications 

    • Bachelor’s Degree in Economics and Statistics, Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field

    Professional Qualifications

    Required Certification

    Professional Certification or Training in any one of the following areas is required:

    • Systems Development i.e. Oracle Certified Associate, Java Programmer etc.
    • Training or Certification in SQL.

     Desired Certifications

    Certification or training in any of the following areas will be an added advantage:

    • Postgraduate Diploma in Tax Administration.
    • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server. Training in operating systems i.e. Windows, Linux or Unix.
    • Business Systems Analysis i.e. CBAP Certification / Training

    Relevant Work Experience/ Skills Required  

    • At least Three (3) years post qualification experience in systems analysis and support of large enterprise applications.
    • Proven experience in supporting business applications. Experience in supporting tax administration systems will be an added advantage.
    • Working knowledge of database management tools
    • Working knowledge of structured programming and database design concepts
    • Working knowledge in PL/SQL
    • Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
    • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
    • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
    • Working experience with scripting languages i.e. Structured Query Language (SQL) skills
    • Working knowledge of systems design and modelling techniques & tools
    • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

    Competencies Required

    • Have good understanding of the KRA’s goals and objectives.
    • Be resilient, focused, results oriented and a team player.
    • Have strong analytical, diagnostic, decision making and problem solving skills.
    • Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
    • Have ability to pay attention to details and work under minimum supervision and for long hours.
    • Have strong interpersonal, written and oral communication skills.
    • Have good negotiation skills.
    • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
    • Have Change management skills.
    • Ability to interact confidently with users to establish what the problem is and explain the solution
    • Ability to prioritize competing work commitments and deliver on time
    • Passion for innovation and creativity
    • High levels of integrity

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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