Supervisor lounge at Plaza Premium Group

JOB SCOPE:

To assist and ensure a smooth and efficient operations of our business outlets during the designated shift. To provide relevant training to staff. To ensure excellent guests service experience and 100% guest satisfaction. To assist and govern all staff and lounge operational administrative works.

JOB RESPONSIBILITIES:

• To assist in overseeing the daily operations of airport lounges during the designated shift.
• To greet, receive and bid farewell to guests at the reception.
• To provide the highest standard of service to our guests.
• To verify and/or collect payments from guests at the reception prior to lounge admission.
• To assist guests with their luggage on entry and exit at the lounge.
• To page for flight departure for contracted Airlines, if applicable.
• To page for the availability of shower facilities to guests on queue.
• To carry out regular checks of all areas of the lounges, such as shower rooms and toilets to ensure consistent cleanliness.
• To possess good knowledge in general information of the airport including facilities, flight schedules, airlines information, directions to gates, etc.
• To assist guests with the computer and/or email and internet services when require.
• To assist and supervise the team and provide training
• Handle administrative work, including but not limited to staff roster, daily reports, etc.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
• To undertake other jobs assigned by supervisor from time to time.

JOB REQUIREMENTS:

• Form 5 or above preferred
• Minimum of 2 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
• Service-oriented and a good team player
• Strong leadership, communication and interpersonal skills
• Good command of spoken and written in English, Mandarin and Cantonese
• Shift duty is required
• Working location : Airport