Supervisor - Patient Support/Assistance Program at Inburst Corporate Limited

POSITION DESCRIPTION

The PS/AP Supervisor will be in charge of a team of PS/AP Nurses (Therapy Assistants), with the following general responsibilities:

1. Overseeing and coordinating all aspects of the program's implementation and ongoing operations. The main objective will be to ensure the successful execution of the program, which aims to provide accessible and affordable medication options for eligible patients.
2. Collaborate with cross-functional teams and stakeholders, ensuring adherence to timelines and quality. The role entails collaborating with various stakeholders, including healthcare professionals, medication distributors, patient groups, among others to ensure a successful implementation of the various aspects of the patient support program.

Specific Responsibilities

The roles specific tasks will consist of the following key areas:

1. Project Planning and Execution:
   • Work with the Project Lead in the development of a comprehensive project plan, including objectives, timelines, and resource allocation
   • Coordinate and oversee the various aspects of the program, including supervising the Therapy Assistants daily work and ensuring adherence to timelines and objectives
   • Ensure adherence to the healthcare professionals and patients onboarding/consent acquisition procedure
   • Work with the Therapy Assistants to ensure targets are met
   • Identify and oversee engagement of relevant stakeholders, including medical professionals and distributors to support project implementation
   • Monitor project progress, identify potential risks or issues, and implement appropriate mitigation strategies
   • Ensure compliance with relevant regulations, policies, pharmacovigilance and ethical considerations in the execution of the program, including data confidentiality
   • Ensure medication requests and general queries are routed to the appropriate channels
   • Ensure proper tracking and reporting on drug dispensations and notifying relevant responsible parties of low stock levels
   • Assess feedback from healthcare professionals and patients reported by Therapy Assistants to improve delivery of service
2. Stakeholder Collaboration:
   • Establish and maintain effective communication channels with internal and external stakeholders involved in the execution of the program
   • Collaborate with healthcare professionals and Therapy Assistants to identify patient needs and develop tailored solutions
   • Foster positive relationships with healthcare professionals and stakeholders to ensure ongoing support and engagement.
3. Resource Management:
   • Work with the Project Lead to prepare and manage project budgets, ensuring efficient allocation and utilization of available resources
   • Ensuring all distributors/drug centers and partner holding facilities are well stocked with the program drugs
4. Data Collection and Analysis:
   • Oversee data collection to capture relevant program information
   • Analyze and interpret data to identify trends, patterns, and areas for improvement
   • Prepare comprehensive reports and presentations summarizing project outcomes and recommendations for future initiatives
   • Ensure the confidentiality and security of all patient data and health information, in compliance with privacy regulations
   • Work with Therapy Assistants to keep records of prescribing physicians and specialized clinic days across the various medical facilities
5. Continuous Improvement:
   • Stay informed about current trends, best practices, and advancements in PS/AP
   • Evaluate the effectiveness and impact of PS/AP and recommend enhancements or modifications as needed
   • Facilitate knowledge sharing and collaboration among team members and stakeholders to foster a culture of continuous improvement.

OUR IDEAL CANDIDATE

1. Proven experience in team management, preferably in pharmaceutical sales
2. Knowledge of the healthcare industry and practice in Kenya
3. Strong leadership skills with the ability to effectively coordinate and motivate teams
4. Excellent organizational and time management abilities, with a keen attention to detail
5. Exceptional communication and interpersonal skills to engage and collaborate with stakeholders at all levels
6. Proficient in data analysis and reporting, using relevant software applications
7. Familiarity with relevant regulatory requirements and privacy regulations governing health information
8. Demonstrated ability to work independently, manage competing priorities, and adapt to changing project needs.

Qualifications

• A bachelor's degree or diploma in Life Sciences or Pharmacy is required
• 5 years combined experience - at least 3 years’ experience in medical/pharmaceutical sales, and at least 2 years’ experience leading a team
• Must be fluent in English language and Swahili

Other desirable skills

• Leadership skills
• Strategic Thinker
• Business Acumen
• Results-Driven
• Action-Oriented
• Patient Focus
• Innovative and Creative
• Quality Assurance
• Strong negotiation skills
• Superior cross functional communication

Duty Station: Nairobi, with travels to rest of Kenya on need basis.

Employment Terms: 6 months contract (renewable).

Salary: As per company’s salary scale.

Application deadline: 5:00 PM on Tuesday, December 5, 2023.