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  • Posted: Dec 12, 2024
    Deadline: Not specified
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  • Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are work...
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    Support and Repair Solution Architect

    Responsibilities & Tasks: 

    • Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies 
    • Support regular product CSRs when needed
    • Customer consultation handling on Solution level 
    • On-site (Customer Office) working embedded within customer Operations team 
    • Develop and maintain network troubleshooting methodologies, including the proper operation of the tools and services like CES, EIA 
      • Own (and create where needed) Network Recovery Procedures such as but not limited to: 
      • Signaling Storm recovery routines,
      • Traffic rerouting routines,  
      • network recovery documentation, backup procedures etc. etc 
    • Be part and secure that the Handover to Support process becomes part of the continuous Change control process, adapt it and evolve (not one-time activity) 
    • Be a glue between the NFVi and VNFs environment and ways of working 
    • Be part of the continuous deployment activities 
    • Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective 
    • Control LCM status from an overall solution level for customer specific solutions.

    You will bring

    Core Competences:

    • Solution level technical competence 
    • Network level competence 
    • Core Network Competence (overview of Cloud Infrastructure and deep knowledge in Ericsson IMS and UDM applications) 
    • Knowledge of the 3GPP or any other relevant standard for his/her area 
    • Ability to learn Ericsson Portfolio. 
    • Service Delivery Process. 
    • Change Management. 
    • Negotiation & argumentation skills. 
    • Presentation skills (oral and written). 
    • Software Update Management. 
    • Software Support. 
    • Delivering Results & Meeting Customer Expectations.

    Preferred Qualification & Experience Requirements

    • Excellent Customer Relationship Management skills. 
    • Very strong personal interaction skills and good communication capabilities. 
    • Very good proactive mind set – always include a broader scope in mind when handling customer requests. 
    • Ability to adapt to change. 
    • Drive - determination, focus, take the ups and downs, stick with things long enough to see them through 
    • Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight 
    • Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices 
    • Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information. 
    • Capability to mobilize others both internally and from customer organization. 
    • Strong network of contacts 

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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