System Analyst at Jubilee Insurance

Job Ref. No: JLIL340

Role Purpose

The role holder will be responsible for conducting in-depth system analysis to improve organizational operations, develop efficient workflows, and ensure robust system performance. This role will involve gathering and analyzing business requirements, designing system workflows, coding small-scale solutions, and supporting the implementation of system enhancements. The role demands strong technical expertise, including coding and scripting capabilities, as well as a keen understanding of business needs to bridge the gap between technical teams and business stakeholders.

Main Responsibilities
Strategy

• Develop and refine system analysis methodologies to align with the organization’s strategic goals.
• Research and recommend emerging technologies, focusing on software development frameworks and coding practices that can enhance business processes.
• Provide actionable insights on system performance metrics and propose innovative solutions to improve efficiency.
• Identify areas for automation and optimization within workflows, leveraging coding where necessary.

Operational

• Conduct in-depth analysis of business processes to define system requirements and identify areas for improvement.
• Collaborate with IT teams to design, test, and implement system solutions, ensuring alignment with business objectives.
• Develop workflow diagrams and models to visualize and improve end-to-end system functionality.
• Write, test, and deploy code or scripts for system enhancements, troubleshooting, and automation tasks.
• Continuously monitor system performance and proactively address bugs or inefficiencies through updates or coding fixes.
• Assist with system integrations and ensure smooth data exchange between platforms using APIs and other integration tools.
• Prepare user manuals and technical documentation, including system workflows and coding references. 
• Facilitate training for end-users to ensure effective adoption of new systems or enhancements.

Corporate Governance

• Ensure all systems and processes comply with data protection regulations, industry standards, and organizational policies.
• Regularly review system policies to ensure they meet evolving legal and regulatory requirements.
• Participate in internal audits to verify adherence to governance frameworks and identify areas for improvement.
• Collaborate with compliance and risk teams to mitigate potential vulnerabilities in code or system design.

Culture

• Foster a collaborative and inclusive culture by promoting open communication and knowledge sharing among teams.
• Act as a cultural ambassador by advocating for organizational values and aligning system solutions with these values.
• Promote a culture of innovation and continuous learning, encouraging the adoption of advanced coding techniques and frameworks.
• Build strong relationships across departments to break down silos and create a culture of trust and cooperation.
• Contribute to creating a positive work environment by supporting diversity, equity, and inclusion initiatives in all system-related projects.

Key Competencies

• Coding Skills. Ability to write, test, and debug code for system enhancements and automation.
• Analytical Expertise. Proficiency in breaking down complex problems and proposing data-driven solutions.
• Business Acumen. Understanding of how technical systems impact business operations and outcomes.
• Project Management. Skilled in managing time and resources to meet project deadlines.
• Continuous Learning. Commitment to staying updated on evolving coding practices and system trends.

Academic Background & Relevant Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Certifications in programming and systems-related domains (e.g., OCP Java, Microsoft Azure, AWS, Agile certifications) will be an added advantage.
• Minimum of 2-5 years of experience in system analysis or a related field.
• Proven experience in coding and scripting for system enhancements and workflow automation.
• Familiarity with system workflows and process optimization techniques.