System Support Engineer (Internship) at COSEKE

ABOUT THE ROLE

• We are seeking a motivated and eager to learn System Support Engineer Intern to
• join our Technical team. This internship provides hands on experience in technical
• support, software troubleshooting, and client service within a dynamic ICT environment.
• The intern will work closely with experienced engineers and cross functional teams to support clients, learn system operations, and contribute to ongoing projects.
• This role is ideal for a candidate looking to build practical technical and professional skills in a fast- paced, solution-driven environment.

KEY RESPONSIBILITIES

Technical Support & Client Assistance

• Assist in providing first-level technical support to users under supervision.
• Help troubleshoot basic software and system issues.
• Support the management of ticketing systems and track assigned issues.
• Document common issues and solutions for knowledge base development.

Pre-Sales & Product Support

• Support the team in preparing technical demonstrations and presentations.
• Assist in gathering user requirements and documenting findings.
• Participate in product demos and client meetings for learning purposes.

Bid & Proposal Support

• Assist in compiling technical documentation for proposals.
• Support the team in preparing bid-related materials and submissions.

Customer Experience & Project Support

• Work with team members to ensure smooth on-boarding of clients.
• Assist in user training and system adoption activities.
• Support project implementation tasks as assigned.

Innovation & Learning

• Participate in system testing and feedback sessions.
• Support development of internal tools or demo applications.
• Conduct research on new technologies and industry trends.

Quality & Compliance

• Adhere to company policies and quality standards.
• Support documentation required for ISO and internal processes.
• Participate in continuous improvement initiatives.

LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)

• Timely response to assigned support tickets
• Ability to troubleshoot and escalate issues appropriately
• Active participation in team tasks and projects
• Quality of documentation and reports
• Demonstrated improvement in technical and soft skills
• Positive feedback from supervisors and team members

QUALIFICATIONS & REQUIREMENTS
Education

• Bachelor’s degree in Information Technology, Computer Science, Software
• Engineering, or a related field.
• Relevant professional certifications are an advantage. Technical Skills
• Basic knowledge of software systems and IT concepts
• Familiarity with: Web technologies (HTML, CSS, JavaScript)
• Programming basics (e.g., PHP, Java, or Node.js)
• Databases (MySQL, MongoDB, or similar)
• Willingness to learn modern frameworks (e.g., Laravel, React)

DURATION & BENEFITS

• Internship duration: 3–6 months
• Opportunity for full time employment based on performance
• Hands-on experience with real projects and clients
• Mentorship from experienced professionals