System Support Intern at Afratech

About the Company 

We are a dynamic hospitality, security, and access solutions company seeking a talented System Support Intern to join our team. This internship offers hands-on experience in a fast-paced environment, with the possibility of permanent placement. If you are eager to grow your career and thrive in a winning team, this is the opportunity for you.

Key Responsibilities

• Technical support: Provide initial assistance to client requests via phone and email.
• System deployment: Install and configure new door lock systems on servers and workstations and redeploy existing ones.
• Hardware/software maintenance: Ensure systems are maintained to agreed standards.
• Client guidance: Support clients in understanding and correctly using software/hardware in the hotel or organizational settings.
• Minor repairs: Perform small-scale fixes on hardware equipment and locks.
• Technology updates: Stay current with new technologies and industry developments.
• System improvement recommendations: Advise clients on justified enhancements to improve system functionality.
• Perform any other duties assigned by the Support Manager.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of hands-on experience in computer hardware installation, troubleshooting, and system administration.
• Willingness to travel locally and internationally.
• Valid passport required.
• Reside in Nairobi
• Fluency in French is an added advantage.

Skills

• Communication skills: Strong interpersonal and influencing abilities.
• Problem-solving: Sound decision-making and analytical skills.
• Innovation: Positive, proactive, and adaptable mindset.
• Multitasking: Ability to prioritize tasks without direct supervision.
• Technical aptitude: Quick understanding of product components.
• Attention to detail: Strong focus on accuracy and troubleshooting.
• Customer service: Pleasant demeanor and client-focused approach.