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  • Posted: Mar 23, 2021
    Deadline: Not specified
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  • In the 21st Century, automation of business processes is key if any business intends to achieve its core objectives and sky - rocket productivity. Attain Enterprise Solutions Ltd. is a leading technology and solutions provider specializing in software development and implementation, systems support and I.T. consultancy. Having been in operation since 200...
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    System Support Specialist

    Background Information

    Attain Enterprise Solutions Limited (AESL) is a leader in Software solutions deployment in the mid- market segment, with recognizable portfolio of global standards.

    AESL is implementing a focused revival growth strategy to steer the company on the path of success. The Company requires a highly experienced, dynamic and passionate professional with strong technological to be hired as a full time Systems Support Engineer on full time basis.

    This is an mid -level executive position at a leading software company. The position is based in Nairobi.

    Roles and Responsibilities:

    • Develop individual project plan and Identify potential issues and risks and communicating to supervisors with suggested paths for resolution.
    • Continuously communicate with the client project manager and other internal stakeholders to ensure visibility to project status and issues.
    • Provide effective phone and email communication to customers, coordinating regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion.
    • Participate in Service Desk function to resolve user related support calls.
    • Develop IT and end-user documentation for change request processes and procedures.
    • Prepare and execute test plans for new functionality.
    • Publish communication related to the deployment of new functionality.
    • Translate user requests into user requirements and program specifications.
    • Monitor compliance with Service Level Agreements for site.
    • Creating customer-facing documentation of new processes and procedures for client
    • Recommend upgrades where appropriate.
    • Prepare weekly targets and reports and give the latest status of their work.
    • Liaise with supervisor to understand direction within their functional area of responsibility.
    • Strong customer service and relationship building skills.

    Additional Skills:

    • Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts.
    • Strong troubleshooting, analytical, problem-solving, and conceptual skills.
    • Superior people skills; team-oriented, fast learner and very personable
    • Ability to work under pressure and meet tight deadlines.
    • Familiarity with SQL server or other database platforms
    • Complete understanding of business processes that make up foundation for an ERP system.
    • Ability to deal with clients and travel to project sites.

    Qualifications Required:

    • Bachelor’s degree in Computer Science, Accounting, Business, Information Systems or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
    • Experience: 2+ Experience with Microsoft Dynamics NAV and/or Microsoft Dynamics 365 Business Central

    Method of Application

    Interested and qualified? Go to Attain Enterprise Solutions Ltd on www.linkedin.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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