Systems Installation and Maintenance Manager at ENGIE

Position Overview

• The Installation and Maintenance Manager will oversee all systems installations and maintenance operations of small business solutions and solar water heater systems will involve managing a team of installation and maintenance technicians, coordinating projects, ensuring compliance with safety standards, and optimizing operational efficiency. The Manager will report directly to the Director of Operations & IT and will play a key role in delivering high-quality solutions to customers while driving business growth.

Key Responsibilities
Team Management:

• Develop and implement strategic plans for the installation and maintenance of systems to meet customer needs and business objectives.
• Lead, motivate, and mentor a team of installation and maintenance coordinators and technicians.
• Assign tasks, set goals, provide guidance, training, and support to ensure high-quality workmanship and achieve optimal performance while adhering to safety standards.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Motivating the team constantly innovate and come up with internal solutions to improve the daily performances.

Installation and Maintenance Operations

• Manage all aspects of installation projects, including planning, scheduling, resource allocation, and budget management, to ensure timely and successful project completion.
• Coordinate scheduling of installations, maintenance visits, and service calls to meet customer needs and deadlines.
• Utilize their technical expertise in solar heater systems to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.
• Coordinate with procurement and inventory management teams to ensure availability of materials and equipment needed for installation and maintenance projects.
• Making sure that all our maintenance and installation activities are captured in power hub as the internal guidelines.

Quality Assurance

• Implement quality control measures to ensure that installations and maintenance activities meet or exceed customer expectations.
• Conduct site inspections and audits to assess workmanship and adherence to quality standards.
• Implement corrective actions as necessary to address any deficiencies or areas for improvement.
• Assure the implementation of internal policies and procedures on quality improvement. Compliance and Safety:
• Ensure compliance with all relevant health, security, safety, and environmental regulations.
• Conduct regular safety training sessions and promote a culture of safety within the team.
• Investigate accidents or incidents and implement preventive measures to minimize future risks.
• Compliance in usage of internal tools

Customer Relations

• Act as the primary point of contact for customer inquiries, escalations, and complaints related to installations and maintenance.
• Foster positive relationships with customers and address their concerns promptly and effectively.
• Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.
• Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote business.

Reporting and Analysis:

• Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
• Analyze data to identify trends, opportunities for improvement, and areas of operational efficiency using Internal Tools
• Regular reporting on SBS sites and project progress.
• Use accurate data from our internal tools (such as power hub…).

Qualifications:

• Bachelor’s degree in engineering, Business Administration, or related field preferred.
• Proven experience in project management, preferably in the renewable energy.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent technical knowledge of small business solutions and solar water heater systems.
• Familiarity with relevant regulations and standards related to installation and maintenance.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work well under pressure.