Systems Quality Assurance Officer at Davis & Shirtliff Group

The principal job tasks being as follows:

• Monitor and ensure that all systems development initiatives follow the approved software development lifecycle and internal governance processes.
• Coordinate and document various testing stages including functional testing, integration testing, and User Acceptance Testing (UAT).
• Track system health and ensure performance indicators meet defined SLAs, including timely helpdesk ticket turnaround.
• Review and verify resolution of incidents related to software development, enhancements, and deployments.
• Maintain clear documentation for test cases, test results, defects, and release notes.
• Conduct routine system audits to check stability, reliability, and adherence to standards.
• Support the development team in identifying gaps, risks, and improvement opportunities in processes.
• Participate in change management activities including communication, training support, and post-deployment monitoring.
• Collaborate with stakeholders to validate requirements, ensure clarity, and support quality delivery.
• Escalate recurring issues and propose preventative measures to reduce system downtime and user disruptions.

The successful candidate will have the following attributes:

• Holder of an Upper 2nd class degree in Computer Science, Information Technology, Software Engineering or a related field from a recognized institution.
• At least 1-2 years’ experience in software testing, systems quality assurance or IT support.
• Knowledge of QA methodologies, test planning, defect tracking and documentation.
• Familiarity with tools such as Azure DevOps, Jira, or similar platforms is an added advantage.
• Basic understanding of SDLC and change management procedures.
• Strong analytical, troubleshooting and communication skills.
• High attention to detail, process-oriented mindset and commitment to continuous improvement.