Talent Management Deputy Director – Onboarding at International Rescue Committee

The Talent Management Deputy Director – Onboarding will have responsibility for setting the direction and philosophy for the way IRC manages new joiner onboarding and accountability to established standards for our global staff. Similarly, designing, developing, launching and scaling a thoughtful and strategic off-boarding process for departing employees will fall within the remit of this role. The incumbent will identify design, implement, evaluate, and maintain organization-wide processes, programs and resources that support the successful onboarding/off-boarding of IRC’s dispersed and global workforce. The role will scale and strengthen existing offerings and innovate additional ways to help new joiners around the world successfully onboard. This role applies a deep expertise in both research-supported models and practical, hands-on experience with leading practices to shape and customize what onboarding is at the IRC and how we implement it in contextually appropriate ways. Engagement and behavioral change are important aspects of success in this role. Impact of onboarding efforts are aimed at driving up the employee experience of inclusion, driving down the early employee-initiated turnover and supporting new joiners’ success in their roles. This role offers an opportunity to shape the future direction of onboarding using innovative, user-centered design.

Major Responsibilities:

• Provide subject matter expertise for strategic direction of program.
• Responsible for all design aspects of the organization-wide onboarding/off-boarding program in addition to design of standard methodology guides, tools, and templates for onboarding/off-boarding at the Regional/Function/Location/Team/Role levels.
• Maintain, improve, and scale existing program elements
• Innovate new program elements
• Design and implement strategies to expand the onboarding program’s scale and reach across cultural, technical, language and literacy barriers
• Collaborate with HR Partners and Regional roles to adapt onboarding/off-boarding tools and processes to fit language and contextual needs
• Partner with Recruitment, HR/Ops and Learning Innovation to enhance technology-enabling solutions such as those available in Cornerstone (ATS), WorkDay (HRIS) and KAYA (LMS)
• Identify, develop, and collaborate with the roles who own onboarding/off-boarding locally
• Find opportunities to enhance the manager and employee relationship, emphasizing each role’s accountabilities in this process
• Incorporate tracking and accountability measures into the Onboarding Process for GEDI (Gender Equality, Diversity, & Inclusion), policy compliance and other learning goals to measure & report on knowledge transfer, process consistency, etc.
• Build and deliver training on onboarding/off-boarding-related topics
• Collaborate with translation focal points to ensure materials are multilingual.
• Embed IRC values and leadership standards into onboarding processes, and incorporate onboarding principles, concepts, and expectations into broader learning programs such as performance management and manager training.
• Continuously measure success and seek options to strengthen onboarding resources, tools, and training
• Regularly collect data and feedback to evaluate the process for increased impact
• Collaborate with L&D colleagues to integrate onboarding principles, terminology, and tools into other L&D offerings

Key Working Relationships:

• Position Reports to: Employee Experience Director
• Position directly supervises: May include formal supervision or informal oversight of various support roles

Requirements:

• Bachelor’s degree or equivalent
• At least 6+ years of proven experience building and delivering global onboarding processes
• Proven success implementing learning and development programs for a diverse and dispersed workforce
• Proven expertise with facilitating L&D programs in a virtual and in-person setting
• Familiarity with technology platforms and tools that enable successful onboarding
• Ability to work with external suppliers to ensure strong working relationships
• Proficiency in English required. Proficiency in French, Spanish or Arabic a plus