Team Leader - Bancassurance DSR at HFCB Kenya

About the Role

The job holder is responsible to provide strategic leadership in driving Bancassurance Sales, portfolio expansion and balance sheet growth, while ensuring optimal team performance and cost efficiency. The job holder is responsible for maximizing profitability, strengthening customer relationships and embedding a performance driven culture within the sales team. The role focuses on delivering sustainable revenue growth while ensuring compliance with regulatory and the company’s requirements.

Key Accountabilities

Business planning and growth

• Drive achievement of set targets through customer growth and retention across all lines.
• Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling.
• Develop and refine sales toolkits, client materials and training to reflect the various target proposition.
• Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets.
• Cost management and Revenue Generation.
• People management.
• Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management.
• Motivate, Coach and Energize the sales staff positively to deliver the best results.
• Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team.

Operational risk controls and procedure

• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles.
• Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices.
• Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer.
• Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

People Management & administration

• Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
• Continuous review & appraisal of sales staff performance and immediate corrective action.
• Ensure sales staff are motivated for maximum productivity.
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by sales staff.
• Ensure planned leave schedule & execution for branch sales staff.

Qualifications

Academic & Professional

• Bachelor’s degree in Business, Finance, Insurance, Banking, Economics, or a related field from a recognized institution.
• Certificate of Proficiency is mandatory.

Experience

• Minimum of 3 years’ experience in sales management within the Insurance Industry.
• In depth knowledge of bancassurance products, insurance regulations, and the banking environment.
• Demonstrate ability to drive business growth, portfolio expansion and profitability.

Competencies

• Computer/IT skills, including knowledge of Microsoft office applications e.g., Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Experience business development, negotiation, and relationship management skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.