Team Leader – Cargo Handling at Swissport

We are seeking a professional with a proven track record in operations that will be responsible for leading a team during a flight or on a specific task and ensure compliance of safety, security and operational performance in line with the Swissport formula, procedure, policies and brand values.

Key Duties and Responsibilities

• Coaching and coordinating the team assigned to the task
• Reporting critical issues while performing the assigned task to the SDL on duty
• Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Leading the team to ensure we deliver consistently great customer experiences at every touchpoint
• Resolving service challenges in a timely manner
• Maintaining discipline and ensure that staff observe safe working practices as per company policies
• Completing flight/task reports as per company procedure
• Maintaining positive customer relationship during the assigned task
• Actively participating in customer briefings and ensuring that the customer expectations are met

Qualifications

• Diploma or Higher
• Computer Literacy
• 2 years’ relevant working experience in aviation
• Customer Oriented
• Effective interpersonal skills
• Problem solving and decision making
• Planning and organizing skills
• Ability to work under pressure
• Good communication skills (written and verbal)
• Attention to detail