Team Leader, Security Administration Office at Aga Khan University Hospital

Responsibilities:

Safety & Security Incident Management

• Coordinate timely resolution, investigation, documentation, and closure of all incidents.
• Allocate investigations, ensure root cause analysis, and implement corrective/preventive actions.
• Initiate disciplinary processes where necessary and report criminal/medico-legal cases to police.
• Maintain accurate, accessible records for all cases investigated.
• Maintain and track status of all cases reported to the police and which are before courts.
• Prepare and submit quarterly incident analysis reports.
•  Coordinate liaison with police, fire brigade, and other authorities for incident management.

JCI Compliance (Safety, Security & Fire Safety, Safety & HAZMAT Programs) 

• Ensure development, implementation, and continuous updating of all departmental policies, procedures, and plans aligned with JCI standards.
• Oversee monitoring of departmental HVAs, KPIs, QVAs, audits, and inspection outcomes, ensuring corrective actions are implemented accordingly.
• Coordinate safety, fire safety, and security drills and ensure documentation and implementation of follow-up actions.
• Ensure implementation of staff training, SQE requirements, and compliance with identification protocols.
• Oversee annual risk assessments and PCRA (pre-, during-, and post-construction) assessments are conducted and ensure mitigation measures are effectively implemented.

Response to Safety & Security Emergencies

• Ensure that a sound emergency response protocol is in place and being implemented fully.
• Ensure that ERT (Emergency Response Team) are in place, are trained adequately and equipped to respond timely to safety and security emergencies.
• Ensure that the emergency response time is monitored, documented and any shortcomings corrected accordingly.
• Ensure that all emergencies’ activations are responded to and documented accordingly.
•  Take predetermined action and assist in cases of emergencies such as accident, fire and aggression.

Safety & Security Equipment Servicing and Monitoring

• Ensure that safety and security equipment, for instance, the CCTV system, Access Control and fire-fighting equipment are serviced periodically and are functioning well.
• Ensure that the CCTV Control Room Protocols are in place and Strict Confidentiality of the place and data is maintained.
• Ensure that panic alarm buttons, walk-through metal detectors, hand-held wands are in place and are serviced regularly to ensure optimum functionality.
• Ensure that, inventory of all the equipment are in place and are updated regularly as per the JCI requirement

Supervisory Role

• Oversee management, coaching, and motivation of in-house and outsourced security staff.
• Ensure timely performance evaluations, annual appraisals, and duty roster planning for 24/7 coverage.
• Coordinate leave planning and review of job descriptions for continuous improvement.
• Ensure that appropriate disciplinary measures in line with institutional policies are taken against wayward officers.
•  Ensure that a sound duty roster is in place for 24/7 coverage of the hospital.

Risk Assessment & Control

• Plan and coordinate annual safety and security-related risk assessments of the hospital and its affiliated entities.
• Overseeing the implementation of risk control and preventive measures.
• Overseeing the development, reviews of the departmental risk registers.

Implementation of the agreed Service Level Agreements as per the existing departmental contracts.

• Ensure that all emergency and crisis management assets are available and support a timely, coordinated response to incidents as they occur.
• Accurately match invoices with Local Purchase Orders (LPOs) and ensure they are reviewed, approved, and processed for payment in a timely manner.
• Assist in evaluating the performance of contracted services and contribute to the development and implementation of improvement measures.

Perform any other duties as assigned by the Department Manager.

•  Participate in all team efforts as departmental needs arise

Requirements:

• Bachelor’s degree in criminology, Security Management, Forensics, or a related field is preferred.
• Advanced training or professional certification in safety and security is an added advantage.
•  At least 5 years of experience in healthcare safety and/or security is required.
• Strong foundation in JCI, SafecCare, and CUE accreditation standards and audit processes is desirable 
• Strong interpersonal and communication skills.
• Effective people management and supervisory capabilities.
• Comprehensive knowledge of safety, security protocols, and emergency preparedness procedures.
• Solid understanding of company safety policies and applicable OSHA standards.
•  Ability to plan and conduct training sessions and emergency mock drills.
• Strong organizational skills with excellent attention to detail.
• Proficiency in Microsoft Office and related software applications.
•  Good customer service orientation.
•  Ability to work long hours with minimal supervision.