Technical Service Representative - Floor Coatings at Jotun

• This role supports successful project delivery by ensuring work is completed in line with contract requirements and customer satisfaction, while strengthening their confidence in Jotun solutions and expertise.
• The role is based in Nairobi, Kenya, and reports to Sales Manager- Marine and Protective Coatings.

Responsibilities: 

• Lead technical site inspections and assessments for surface preparation, moisture levels, profile, cleanliness, and overall substrate condition before floor coating application.
• Monitor and guide floor coating application to applicators on correct mixing, application, curing methods, and key application parameters to ensure compliance with approved Jotafloor specifications.
• Ensure quality and specification compliance by verifying that floor coating systems are applied in line with approved project Inspection and Test Plans, procedures, and requirements.
• Investigate and identify issues from coating failures, complaints, or non-conformances, and recommend solutions by advising on suitable corrective or repair actions.
• Prepare clear technical documentation including inspection reports, application data, quality observations, non-conformance reports, recommendations, and final handover documentation.
• Provide technical expertise and project management support to customers and applicators through practical product guidance, training on Jotafloor best practices in project meetings, warranty inspections, maintenance reviews, specifications, and method statement preparation.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications we are looking for:

• Bachelor's Degree or Diploma in chemical, civil, construction or relevant field.
• Experience in industrial floor coating systems and concrete repair works.
• A strong communicator, able to build and maintain relationships with relevant stakeholders.

Personal Qualities ideal for this position:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Executes plans with commitment and determination; achieves high-quality results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities.
• Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
• Capable of handling dynamic environments, resolving issues quickly, and adapting to changing priorities and business needs.

What We Offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities