Technical Services Manager at Virtual HR

Key Responsibilities

• Implementing initiatives to increase customer satisfaction and retention
• Reviewing and constantly improving workflow and business processes.
• Providing regular reporting, insights and updates to the CEO/COO
• Analyzing policies in place and implementing relevant policies
• Ensuring compliance with company policies, procedures, regulatory requirements, and risk management.
• Reviewing the department’s processes and recommending measures to improve efficiency.
• Analyzing reports and providing advice for underlying issues.
• Preparing periodical management reports and ensuring necessary remedial action is taken promptly.

Key Qualifications and Skills

• A Bachelor’s degree in Business Finance, Economics or any other related field from a recognized university
• At least seven (10) years’ relevant working experience preferably in the Insurance industry and three (3) years’ experience in a managerial position
• Knowledge of statutory and regulatory requirement processes, procedures and operations of insurance companies and brokers
• A postGraduate professional qualification in Insurance (ACII / AIIK)
• Proven leadership skills
• Excellent organizational and time management skills
• Extensive experience in operations management
• Experience working with senior leadership to drive and implement innovation and strategy for functional growth