Technical Support Agent (Iot + Music Focus) at Influx

Role Overview

• We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.

Must-Have Qualifications

Candidates should meet at least 6 of the following requirements:

• Prior experience in voice-based customer support at a call center or a BPO.
• Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.
• Experience using CRM tools
• Experience with technical troubleshooting and problem-solving
• Familiarity with IoT
• Strong attention to detail, with excellent record-keeping and follow-up skills.
• Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music)
• Fast learner, well-organized, and able to multitask efficiently

 Nice to Have

• Experience with audio hardware (speakers, PA systems, amplifiers, etc.)
• Background in sales
• Comfort with reading scripts, technical instructions, or basic code

Key Responsibilities

• Handle customer interactions and support inquiries via voice channels
• Support sales efforts by engaging customers and identifying opportunities
• Assist with troubleshooting or guiding clients on audio and streaming solutions
• Maintain accurate records and updates in internal systems
• Provide professional and polite responses at all times
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts
• Collaborate with internal teams to resolve technical or service-related issues

Technical Requirements (BYOD)

• Laptop (no Chromebook or Linux OS)
• Windows 10 or higher
• Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
• High-speed internet: minimum 50 Mbps (download & upload) Mandatory
• Wired, noise-canceling headset
• Quiet, dedicated workspace