Tele Marketing Unit Runner (Fixed Term Contract -LG) at Absa Bank Limited

Job Description

Sales And Customer Service Support; Time Split 50%

• Provide direct “hands on” Support to the sales team by meeting clients, support clients to sign product application forms and deliver back to the sales team for further checks.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• Provide customers with accurate information on the banks products and services including disclosing all charges, terms and conditions when they query.

Processing Support: Time Split 40%

• Once the applications for credit cards and loans are completed, input/capture the application in the system and forward to the compliance team for checking and further processing.

Operational Rigour, Compliance and Controls; Time Split 10 %

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

• Ensure authenticity of each application and all other customer documents attached.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Ensure adherence to the group service standards.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g., Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Education And Experience Required

• Bachelor’s degree or diploma in related fields
• Relevant experience in a front-line banking/ sales/marketing /service environment year- (Technical/Managerial) experience.

Knowledge and skills:

Essential

• Knowledge of the Bank’s products, services and policies including standard tariffs.
• A good understanding of overall Retail goals & objectives, including the outlet’s objectives growth of sales, cost control and income contribution.
• A thorough understanding of the sales process and the use of LG Management Tools
• A working knowledge of the procedure manuals.
• A good working knowledge and understanding of relevant of legislation e.g KYC , Anti-Money laundering, banking code, service standards, health & safety standards etc.
• A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.

Preferred

• A sound working knowledge of competitor products and services