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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Job Summary
Responsible for carrying out call evaluations and training for the Telemarketing unit agents to ensure a standard of high performance is maintained and be able to give constructive feedback and coaching with a view of enhancing customer experience.
Job Description
Key Accountabilities
Role/Person specification
Education And Experience Required
Knowledge and skills:
Job Description
Sales And Customer Service Support; Time Split 50%
Processing Support: Time Split 40%
Operational Rigour, Compliance and Controls; Time Split 10 %
“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Education And Experience Required
Knowledge and skills:
Essential
Preferred
Job Description
Main accountabilities and approximate time split
Drive Business Performance: Time split 80%
Stakeholder Engagement & Management; Time split 10%
Stakeholder Management
Team and Personal Development; Time split: 5%
Risk and Control; Time split: 5%
Technical Skills / Competencies
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