Telecom Business Development Officers at HCS Africa

Key Responsibilities

• Achieve the Corporate sales targets as set by management and execute sales growth action plans in the markets
• Identify new operations, and share with Key Account Manager for closure where necessary.
• Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area.
• Address and resolve escalated issues from customers and forecast and maintain sales plan with customers for the assigned area.
• Determine required solution for the customer with a focus on cross-and up selling of products and services
• Contribute positively to cost savings target of the business.
• Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
• Ensure accuracy of the first bill as signed and full adherence of the signed contract.
• Continuously ensure alignment with marketing, branding and communications procedures.
• Compile and execute action plans to grow the customer and partner footprint for the assigned area.
• Forecast and monitor sales for the relevant market segments for appointed clientele.
• Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area.
• Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow.
• Support sales administration team with required information for sales order management. Support the finance team in Money Collection and issue resolution.
• Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.

Deliverable for this role

• Sales targets – Delivering assigned sales targets on revenues, airtime, internet, data and devices.
• Availability – ensuring availability of products & services within the markets/areas.
• Reports – sharing reports as required.

Qualifications- Academic and Professional Experience

• Bachelor’s degree with sales background or other sales related qualifications
• 3-5 years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management.