Telecommunications Technical Assistant at Department for General Assembly and Conference Management – DCS Nairobi

Responsibilities
CONFERENCE EQUIPMENT:

• Assist in the operation of the simultaneous interpretation equipment, voting system, video, audio and other Web streaming/recording/Remote Simultaneous Interpretation (RSI) equipment and ensure they are operational at all times and are properly maintained;
• Monitor equipment moves, additions and changes and ensure guidelines are met;
• Operate conferencing equipment during meetings;
• Participate in the installation and provision of simultaneous interpretation, voting and recording systems outside of UNON conference centre;
• Liaise with relevant offices in the requests for equipment for press conferences and related services;
• Provide inputs in the Requests for Proposals for equipment and services;
• Assist in drafting operational performance standards and maintenance guidelines.

AUDIO-VISUAL CONFERENCES SERVICES:

• Assist in coordinating all requests for audio-visual conference services;
• Configure and test hardware/software;
• Ensure installed video conference systems are operational, available and reliable;
• Ensure that preventative maintenance schedules on systems are carried out;
• Operate and monitor all equipment during meetings.

USE AND SAFETY OF CONFERENCE EQUIPMENT AND SUPERVISION:

• Guide and assist contractor’s staff in installing and maintenance of equipment;
• Assist in workflow analyses of existing procedures and drafting of new workflow as required;
• Obtain statistical data on operational performance;
• Provide support and training for new users and temporary staff;
• Maintain register of all equipment (installed and mobile);
• Provide input in research and evaluation of new conference products.

GENERAL DUTIES:

• Stock and issue supplies and materials;
• Liaise with relevant offices in obtaining temporary conference facilities;
• Ensure proper maintenance of conference rooms;
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;
• Assists with visualizations and updating information material such as web pages or brochures;
• Perform any other duties as required.

Competencies

• PROFESSIONALISM: Good technical skills, ability to participate in setting up, operating and maintaining Audio Visual (AV) technologies and provide user support.  Ability to respond to changing requirements and assignments. Ability to apply good judgment in the context of assignments given. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
• TECHNOLOGICAL AWARENESS: Keeps abreast of available technology. Understands applicability and limitation of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

• Completion of high school diploma or equivalent is required.

Job - Specific Qualification

• Supplemental courses/technical certificates in electronics, communications, computer technology or other related field such as Certified Technology Specialist (CTS, CTS-I, CTS-D), ITIL Foundation and Dante Certifications are desirable.

Work Experience

• A minimum of (5) five years of relevant and progressively responsible experience in the Audio-Visual/Broadcasting/Telecommunications and related fields is required. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
• Experience in the setup, operation, maintenance and servicing of Audio-Visual/conferencing/simultaneous interpretation equipment such as Shure SW6000, AMX, SoundEyes, etc. is desirable.
• Experience with the setup, testing and operation of on-site, hybrid and virtual meetings including Remote Simultaneous Interpretation and online meeting platforms including Teams, Zoom, Interactio, Interprefy, etc. is desirable.
• One (1) or more years of experience within an International organization is desirable.
• One (1) or more years of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another United Nations Official language is desirable.
• NOTE: "fluency equals a rating of "fluent" in all four areas (read, write, speak, understand) and " Knowledge of" equals a rating of " confident" in two of the four areas.